Drake Casino Terms & Conditions

These terms and conditions explain the rules that apply when you access or use Drake Casino. Please read them carefully before registering an account, depositing funds or playing games. By using the website, you confirm that you understand and agree to follow these terms, together with any applicable game, promotion, privacy and responsible gambling information.

Drake Casino operates under a licence issued by the Curaçao gaming authority. The site uses 128-bit SSL encryption and VeriSign data safeguarding to protect player accounts and transactions.

1. General terms and acceptance

These terms apply to your use of the Drake Casino website, account services, games, promotions and related features. They form an agreement between you and the operator of the website. If you do not agree with any part of these terms, you must not use the website or its services.

You should also read any additional terms shown for a particular game, payment method, promotion or service. Those additional terms form part of these terms and may apply alongside them. If there is an inconsistency, the specific terms for the relevant service may apply to that service.

The website is intended for eligible users in permitted locations. Access may be restricted where online gambling is prohibited or not authorised. You are responsible for checking whether you may lawfully use online gambling services from your location.

We may update these terms from time to time. Changes may be made to reflect legal requirements, changes to services, security needs or operational improvements. The updated version will apply when published, unless a different effective date is stated. You should review the terms regularly.

You must use the website lawfully and honestly.
You must provide accurate and current information when requested.
You must read the rules for games and promotions before participating.
You must not use the website if you are not legally permitted to gamble.
You must not allow another person to use your account.

2. Account eligibility and security

To open and use an account, you must meet all applicable age, identity and location requirements. You must be of legal gambling age in the relevant jurisdiction. We may ask for information or documents to verify your identity, age, address, payment method or source of funds. This can happen when you register, before a transaction, during account use or before funds are released.

You are responsible for making sure that information provided to Drake Casino is complete, accurate and up to date. You must promptly tell us if your details change. Information that cannot be verified, appears misleading or does not match other records may result in a delay, restriction, suspension or closure of the account.

Your account is personal to you. You must keep your username, password, device access and other security information confidential. You must notify us as soon as reasonably possible if you believe that your account has been accessed without permission, or if your login details have been lost or compromised.

You must not create multiple accounts, use another person's account, operate an account for someone else or permit another person to gamble using your account. We may investigate suspected duplicate, linked or third-party accounts and may take appropriate action where account rules have been breached.

Account review and suspension

We may suspend or restrict an account while carrying out identity, security, payment, compliance or responsible gambling checks. We may also restrict access where we reasonably suspect fraud, misuse, unlawful activity, a breach of these terms or a risk to you or other users. Where permitted, we may explain the reason for an action and any steps needed to resolve it.

3. Deposits, withdrawals and payments

Available payment methods, processing requirements and transaction conditions may be shown on the website or during the payment process. You must only use a payment method that belongs to you or that you are authorised to use. We may refuse or reverse a transaction where ownership cannot be established, information is incomplete or the transaction creates a security or compliance concern.

You should only deposit money that you can afford to lose. Deposited funds are intended for legitimate play and must not be used for unlawful purposes. We may carry out checks relating to payments, identity and source of funds. A transaction may be delayed while these checks are completed.

Withdrawal requests may be subject to account verification, payment checks, applicable game rules and any relevant promotion terms. We may return funds to the original payment method where appropriate or request further information before processing a withdrawal. Processing times can vary depending on the method used and the checks required.

You are responsible for checking that payment details are correct before confirming a transaction. We are not responsible for delays or losses caused by incorrect information supplied by you, a payment provider, a bank or another third party. Any transaction fees or charges that apply should be reviewed before payment is confirmed.

If an account is credited incorrectly, or a payment is reversed or disputed without a valid reason, the relevant amount may be recovered from the account. You must not withdraw or spend funds that you know, or reasonably should know, were credited in error.

4. Games, promotions and responsible gambling

Games are provided for entertainment and involve risk. Outcomes are determined by the applicable game rules and, where relevant, by random or independently controlled processes. You should understand how a game works before placing a wager. Past results, patterns or outcomes do not guarantee future results.

Promotions, bonuses and special offers are subject to their own terms. These may include eligibility requirements, qualifying transactions, wagering conditions, expiry dates, maximum values, game restrictions and withdrawal conditions. You should read those terms before accepting or using an offer. If you do not meet the relevant conditions, an offer or related benefit may not be available.

We may change, withdraw or cancel a promotion where permitted, including where an offer has been published incorrectly, has been misused or can no longer reasonably be provided. We may investigate activity that appears designed to obtain an unfair promotional advantage.

Play responsibly

Gambling should remain an enjoyable form of entertainment, not a way to make money or recover losses. Set a budget and time limit before you play, take regular breaks and never gamble with money needed for everyday expenses. Do not chase losses, borrow money to gamble or play when affected by alcohol or other substances.

Use available deposit, spending, loss or session limits where offered.
Consider taking a break or requesting account closure if gambling stops being enjoyable.
Seek independent support if you are concerned about your gambling.
Contact us through the available support channel if you need information about responsible gambling tools.
If you are under the legal gambling age, do not use the website.

Requests for self-exclusion or account closure may be handled in accordance with the applicable process. You must not attempt to open or use another account to avoid a restriction. Responsible gambling measures may affect access to the website and may not be reversible until the relevant period or review has ended.

5. Website use, liability and complaints

You must not misuse the website, interfere with its operation or attempt to bypass security controls. Prohibited conduct includes using malicious software, automated systems, scraping tools, false information, stolen payment details or another person's account. You must not upload or transmit material that is unlawful, harmful, threatening, abusive or designed to disrupt the service.

Website content is provided for general information and may change without notice. We aim to keep the website available and accurate, but online services may be affected by maintenance, technical faults, telecommunications issues, third-party services or events outside reasonable control. We do not guarantee uninterrupted access or that every feature will always be available.

To the extent permitted by law, we are not responsible for losses caused by your failure to keep account details secure, your use of an unsuitable device or connection, incorrect information supplied by you, unauthorised access resulting from your actions, or your breach of these terms. Nothing in these terms excludes or limits rights or remedies that cannot lawfully be excluded under Australian consumer law.

If you have a question or complaint, please use the support or contact options made available on the website. Provide enough information for the matter to be identified, including relevant account or transaction details where appropriate. We may ask for further information while reviewing the issue. Complaints are considered fairly and in accordance with applicable requirements.

If your account is closed or these terms end, provisions that are intended to continue will remain relevant, including provisions concerning payments, disputes, liability, privacy, intellectual property and compliance. These terms are governed by the laws and legal requirements that apply to the relevant service and jurisdiction.

Questions before you play

If you are unsure about any part of these terms, a game rule, a promotion or a payment condition, do not proceed until you have obtained clarification through the available Drake Casino support channels. By continuing to use the website, you acknowledge that you have had the opportunity to read and understand the applicable terms.